Terms Of Service

Tenrr's Terms of Service

Ownership and limitations: unless clearly stated otherwise in the job description text, when the work is delivered, the buyer is granted all intellectual property rights, including but not limited to, copyrights for the work delivered from the seller and the seller waives any and all moral rights therein. For removal of doubt, in custom created work (such as art work, design work, report generation etc.), the delivered service shall be the exclusive property of buyer. The seller expressly agrees to assign to buyer the copyright in any delivered services that do not meet the requirements of a work-for-hire under the U.S. Copyright Act. Additionally, independent of the U.S. Copyright Act, the seller agrees that unless he indicated otherwise in the job description, once the order is completed the seller assigns along with it to the buyer, to the fullest extent possible under the law, all of its rights, title and interest, if any, in and to the delivered service and waives any and all moral rights in connection therewith. 

The sellers further asserts that whatever information he received from the buyer, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of the work to the buyer.

By offering a service, the seller asserts that it has sufficient permissions to provide, sell or resell the service that they offer on Tenrr.

The short version

  • Services that are offered by sellers on Tenrr are called "Jobs".
  • Jobs on Tenrr are offered for values to the nearest dollar, up to and including $10 - i.e. $1, $2, $3, $4, $5, $6, $7, $8, $9 and $10.
  • Only registered users can buy and sell on Tenrr. Registration is free.
  • Payments are made using PayPal and are made directly to the seller through the payment process on Tenrr.com.  Jobs should be ordered using the 'Order Now' button.
  • Buyers are granted all rights for the delivered work, unless otherwise specified by the seller in the job description.

Sellers

  • Sellers must include valid PayPal email account information for all Jobs posted on Tenrr.com.
  • Both Sellers and Buyers have the right to remain completely anonymous except email address (which is only seen by Tenrr Admin) and username (which each member must create when signing up for an account) on Tenrr.
  • Buyers must send sellers Job Requests before any work can commence.
  • Sellers must accept Job Requests before any work can commence.
  • Buyers pay sellers using PayPal through the Tenrr.com checkout process before any work can commence.
  • If sellers receive high quantity's of poor ratings or get reported from buyers they may have their accounts blocked permanently.
  • If a Job is running late buyers are likely to leave negative feedback.
  • As soon as a Job reaches "late" status the seller has 14 days to either deliver the work or refund the buyer in full.
  • Sellers who fail to refund buyers for non delivered work will have their accounts permanently suspended.
  • If an order is cancelled (for any reason), the seller must refund the buyer the full job amount, failing to do so may get his/her account blocked permanently.
  • Seller's rating is calculated based on feedback received from buyers, amount of orders cancelled and late deliveries.

Handling orders

  • When a buyer submits a Job Request, the seller gets notified by e-mail.
  • Sellers must accept Job Requests before any work can commence.
  • When a buyer orders a job, the seller gets notified by e-mail.
  • Sellers are required to meet the delivery duration they specified when creating their jobs. Failing to do so will permit the buyer to cancel the order and will reduce the seller's rating.
  • Both buyers and sellers have the option to cancel an order by mutual agreement. Doing so has no negative effect on either party.
  • Unanswered mutual cancellation requests will be automatically accepted after 48 hours, while reducing the non-responding user's rating.
  • A seller may cancel an order at any given moment. However, cancelling an order has a negative effect on the seller's rating. If a cancellation occurs the seller must refund any money paid, failure to do so will result in the seller's account being closed permanently.
  • Non responsive sellers have 14 days to deliver the work or refund the buyer from the date the Job is late.
  • Sellers who fail to refund buyers for non delivered work will have their accounts permanently suspended.

Staying out of trouble

  • At Tenrr we openly promote the site as a meeting place and therefore the exchange of information, including personal contact details is permitted.
  • The maximum amount of jobs sellers are allowed to post in succession (posted on the same day) is 10. The maximum amount of total jobs any seller may have active on the site is 40.
  • All members at Tenrr must be at minimum 16 years of age.
  • Posting or sending adult, illegal, rude, abusive, improper, copyright protected, promotional, spam, violent, nonsense or any uncool stuff is strictly prohibited. Doing so will get your account blocked permanently.

Work delivery & communications

  • You are responsible to scan all transferred files for viruses and malware. Tenrr will not be responsible for any damages which might occur due to site usage, use of content or files transferred.
  • sellers must deliver completed files and/or proof of work using the 'Deliver Completed Work' tab (located in the Order Page).
  • Once work is delivered, the buyer has 10 days to respond. After that time, the order will be marked as complete.

Buyers

  • Buyers must submit a Job Request and the seller must accept before any orders can be placed.
  • Jobs may be purchased using the Tenrr.com checkout process which allows buyers to pay sellers directly through PayPal.
  • Once payment is confirmed, your order will be created.
  • Avoid filing a dispute or reversing a payment through PayPal or your bank. Doing so may get your account blocked.
  • In case of a problem, always try and work things out with your seller. If you need further assistance, contact our customer support here
  • Order cancellations (when eligible) can be done by customer support only up to a period of 10 days from order completion date. We will not be able to cancel orders after that time.
  • If a seller fails to refund you for non delivered work please get in touch with us immediately. Sellers have 14 days from the date a Job is deemed "late" to either deliver the work or refund you. Sellers who do not fulfil this requirement will have their accounts permanently suspended.

Shipping

  • Some of the services on Tenrr are delivered physically (arts and crafts, collectable items etc). For this type of jobs, sellers may decide to add additional charges for shipping. sellers can add shipping prices for local shipping (the country from which the job is sent) and for international shipping (anywhere else).
  • When a buyer buys a job which delivers physically, the buyer will be required to provide a shipping address; The seller will be responsible for all shipping arrangements once the buyer supplies the shipping address. Tenrr does not handle or guarantee shipping, tracking, quality and condition of items or their delivery and shall not be responsible or liable for any damages or other problems caused, directly or indirectly, from delivered items and their shipping.
  • Tracking number is a great way to avoid disputes related to shipping. We recommend entering the tracking number if available in the order page when delivering your work.

General terms

  • Violation of Tenrr's Terms of Service may get your account permanently blocked.
  • Tenrr reserves the right to put any account on hold or permanently cancel accounts due to misbehavior. Users with accounts on hold will not be able to sell or buy on Tenrr.
  • By creating an account at Tenrr, you've agreed to allow Tenrr to contact you periodically with site-specific information (ie. weekly newsletter, notifications regarding the process of either buying or selling a Job on Tenrr).
  • By creating an account and/or posting a job on Tenrr, you are allowing Tenrr to use either the content of your job or your username in the promotion of the site (and your job).
  • Tenrr may make changes to its Terms of Service from time to time. When these changes are made, Tenrr will make a new copy of the Terms of Service available at http://www.Tenrr.com/terms_of_service.
  • You understand and agree that if you use Tenrr after the date on which the Terms of Service have changed, Tenrr will treat your use as acceptance of the updated Terms of Service.

Disputes

  • We encourage our buyers and sellers to try and settle conflicts amongst themselves. If for any reason this fails, users can contact Tenrr's customer support department for assistance here.

Ownership and limitations

Ownership and limitations: unless clearly stated otherwise in the job description text, when the work is delivered, the buyer is granted all intellectual property rights, including but not limited to, copyrights for the work delivered from the seller and the seller waives any and all moral rights therein. For removal of doubt, in custom created work (such as art work, design work, report generation etc.), the delivered service shall be the exclusive property of buyer. The seller expressly agrees to assign to buyer the copyright in any delivered services that do not meet the requirements of a work-for-hire under the U.S. Copyright Act. Additionally, independent of the U.S. Copyright Act, the seller agrees that unless he indicated otherwise in the job description, once the order is completed the seller assigns along with it to the buyer, to the fullest extent possible under the law, all of its rights, title and interest, if any, in and to the delivered service and waives any and all moral rights in connection therewith.

The sellers further asserts that whatever information he received from the buyer, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of the work to the buyer.

By offering a service, the seller asserts that it has sufficient permissions to provide, sell or resell the service that they offer on Tenrr.

Date of last modification of Tenrr's Terms of Service:

October 19th, 2012